Ravelin and Justt announce new partnership

LONDON AND TEL AVIV, September 26, 2024 – AI-native provider of fraud prevention and payments solutions Ravelin announces today a new partnership with Justt, a leader in AI-powered chargeback mitigation.

This collaboration will significantly boost fraud prevention and chargeback management for merchants in high-risk industries such as food delivery, transportation, online retail and event ticketing – overall enhancing operational efficiency and fueling their secure growth.

As payment fraud continues to grow as a significant challenge for merchants, particularly in industries with high transaction volumes, they face increased losses due to friendly fraud and other types of chargebacks. Friendly fraud – in which consumers dispute legitimate transactions – has surged in recent years, making it crucial for merchants to adopt sophisticated solutions to mitigate this issue.

According to the Ravelin Fraud and Payments Survey 2024, 52.4% of businesses reported an increase in fraudulent chargebacks, and 66% of fraud prevention professionals identified AI and machine learning as essential tools in combating these threats.

Leveraging AI and machine learning, the Justt-Ravelin partnership will offer merchants a comprehensive and automated chargeback solution while strengthening fraud prevention efforts.

Key benefits of the partnership:

• Comprehensive payment fraud and chargeback management: The partnership combines Justt’s automated chargeback response with Ravelin’s fraud detection expertise, helping merchants improve win rates and reduce chargeback losses. Merchants will also gain access to Justt’s enriched data on disputed transactions and in-depth insights into chargeback performance, including win rates across various payment service providers (PSPs), payment methods, and more.

• Targeted solutions for high-risk verticals: Merchants in high risk industries such as food delivery, transport, and ticketing will benefit from targeted solutions that address the specific fraud and chargeback challenges unique to each industry. For example, the solutions will swiftly detect false claims related to buyer’s remorse or price hedging that are common in ticketing industries, helping merchants avoid unnecessary losses.

• Stronger dispute challenge evidence through integrated data: Gathered during the fraud decision-making process, Ravelin’s data will feed into Justt’s chargeback management system to allow merchants to strengthen evidence submissions, resulting in more effective dispute processes with minimal additional effort.

Martin Sweeney, CEO at Ravelin, said, “This partnership with Justt brings together two leaders in fraud prevention and chargeback mitigation to deliver a powerful, AI-driven solution that addresses some of the most complex challenges merchants face today. By integrating our fraud detection expertise with Justt's chargeback automation capabilities, we’re providing merchants in high-risk sectors with a comprehensive toolset that not only minimizes losses but also enhances overall operational efficiency.”

Ofir Tahor, CEO of Justt, said, “We’re excited to partner with Ravelin to tackle the growing problem of illegitimate chargebacks, a critical issue for merchants and companies across industries. By combining our chargeback expertise with Ravelin’s advanced fraud detection, we’re helping businesses boost their chargeback win rates, gain valuable insights from every transaction, and save time by streamlining their processes.”

This solution is now live and available to all merchants on Ravelin’s platform.

About Ravelin

Ravelin provides technology and support to help online businesses prevent evolving fraud threats and accept payments with confidence. Combining machine learning, graph networks, behavioral analysis, and expert rules, Ravelin is an AI-native fraud prevention company that empowers businesses to draw deeper insights from their customer data to protect against various types of fraud and abuse, and increase payment acceptance. www.ravelin.com

About Justt

Founded in 2020, Justt is dedicated to helping merchants navigate the complex and costly system for chargebacks. The company's smart AI-driven technology and in-house expertise successfully resolves illegitimate chargebacks for merchants, automatically reuniting them with their revenue. Justt's proprietary AI generates the best evidence to build merchants' most compelling defense and keeps getting smarter with time, so win and recovery rates continue to grow. https://justt.ai/